Compliments

If you wish to compliment the work of any member of staff at the Embassy, please write to H.M. Ambassador at the following address:

H.M. Ambassador
British Embassy
16 Calle 0-55, Zona 10
Edificio Torre Internacional, Nivel 11
Guatemala City
GUATEMALA

Complaints

If you have any complaints about your treatment at the Embassy, please write to the H.M. Consul/Management officer at the following address:

H.M. Consul/Management Officer
British Embassy
16 Calle 0-55, Zona 10
Edificio Torre Internacional, Nivel 11
Guatemala City
GUATEMALA

Please mark the envelope and letter "personal".

If the complaint refers to the Consul personally, please write to the Ambassador at the same address. We aim to answer your complaint within 5 working days.