How to apply for a UK visa 

Where can I get information?

The UK Border Agency and the British Embassy Guatemala City work in partnership with a commercial organisation, Worldbridge Visa Information Services.  

You can find out whether you need a visa and how to apply through Worldbridge Visa Information Services website. Worldbridge also provides information through an e-mail and telephone enquiry service, the number is 001-212-796-5773  and costs US$12.  All the information provided is supplied and approved by the UK Border Agency.

Do I have to pay?

There is a charge for using the phone service, but information from the website and by email is free of charge.

Where can I get advice?

Worldbridge and its staff cannot give you advice on how to complete yourapplication, or what type of visa you should apply for.   If you needhelp with your application or advice about the UK's immigration rulesand requirements, you should seek advice from a qualified immigrationadviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner  or legally qualified professionals regulated by designated professional bodies.  Their websites are:

• Law Society of England and Wales
• Law Society of Scotland
• Law Society of Northern Ireland
• Institute of Legal Executives

How do I submit my application?

You should submit your application through our online application service at the British Consulate General New York.  On successful completion of the initial application, applicants will have an appointment for biometric data capture automatically generated for them.

Who decides whether I will get a visa?

UK Border Agency staff will process and decide your visa application. The British Embassy Guatemala City and its staff play no part in the outcome of your visa application. They cannot influence it in any way.

Service standards - complaints and compliments

The UK Border Agency aims to offer a fair and professional service to all our customers.  We welcome feedback as it helps us to see where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from the UK Border Agency at this Embassy, please address your complaint to the Entry Clearance Manager at Embajada Británica, 16 Calle 0-55, Zona 10, Torre Banco Internacional, Nivel 11, Ciudad de Guatemala, or by e-mail to Carl Malin.

• If you wish to complain about the service you received from Worldbridge Visa Information Services you may submit it direct to their website, in person, or to the Entry Clearance Manager above.